Legal
Shipping
Where we ship, how it is costed and how long it takes. Digital programmes are not shipped, they download the moment you pay.
Digital programmes
Nothing to ship. The download link appears on the confirmation page and is emailed to you at the same time. You do not need an account and the link does not expire. If the email does not arrive, check your spam folder, then email [email protected] and we will send it again.
Where we ship
We ship clothing and equipment within Australia. The countries we can post to are listed at checkout. If yours is not there, email [email protected] and we will tell you whether we can post to you and what it would cost.
Cost and delivery times
Shipping is calculated at checkout, before you pay, based on where the order is going. You will always see the exact cost before you confirm.
Delivery estimates are shown at checkout with the shipping option you choose. They run from the day your order is dispatched, not the day you order, and they exclude weekends and public holidays. They are estimates from the carrier rather than guarantees.
The shop is not open yet. Rates, carriers and delivery times will be published here in full before the first order can be placed.
Dispatch
We dispatch on working days. If an item turns out to be unavailable after you order, we will contact you within one working day and you can wait, swap it or have a full refund.
Tracking
You get a dispatch email with a tracking number as soon as your order leaves us. Tracking can take up to 24 hours to start updating.
Late, lost or damaged
If your order has not arrived within a few working days of the estimate, email [email protected] with your order number and we will chase the carrier.
If something arrives damaged, or does not arrive at all, that is ours to resolve, not yours to chase. Under the Australian Consumer Law you are entitled to a remedy where goods are not delivered within a reasonable time. See Refunds and Returns.
Please make sure the delivery address is right at checkout. If a parcel goes to an address you gave us in error, we will help, but we may need to charge for reposting.
International orders
Prices at checkout do not include import duties, taxes or customs charges in the destination country. Those are set by your government, are charged on arrival, and are yours to pay. Check your local thresholds before ordering. If a parcel is refused at customs and returned to us, we refund the item price but not the shipping.
Contact
Email [email protected].